THE MANAGING Director of the Nigeria Social Insurance Trust Fund (NSITF), Mr Oluwaseun Faleye, has called for an urgent need for the digital transformation of its operations.
Mr Faleye said this during a two-day Bi-Annual Regional Management Performance Review (RMPR) in Abuja on Thursday. The meeting, which held simultaneously in the six regions of the NSITF across the nation, had its theme: “Beyond Targets: Delivery Excellence and Sustainable growth”
Faleye said that it was optional, rather it was imperative for the Fund operations to be digitally transformed.
According to him, digital transformation is not optional, it is urgent. We are investing in e-NSITF platforms, digital records systems, and data-driven service delivery to reduce manual inefficiencies, improve transparency, and restore confidence.
“So, the exercise is not merely to audit numbers, but to reaffirm our shared mission of transferring the Nigeria Social Insurance Trust Fund into an institution that delivers tangible, people-centred impact at scale.
“We are navigating a complex landscape, where expectations are rising, technology is distrusting old models, and our relevance is being measured by not just what we do, but how we do it.
“We must ask more of ourselves, we must move beyond the comfort of ‘meeting targets’ and embrace the new standard delivery excellence.
“Excellence that is visible in how we treat contributions, in how swiftly we process claims, in how compassionately we engage beneficiaries, and in how clearly our value is felt by workers, employers and society.”
He charged the review team to be honest, courageous, and solution-oriented, while urging them to “highlight what is working, spotlight what is not, share ideas that can travel across regions, and raise red flags before they become crises.”
Also, Mrs Mojisola Macaulay, Executive Director, Operations in NSITF, said the review afforded the opportunity to reflect on progress, confront challenges, and recommit to operational excellence.
In his speech, Mr Samaila Abdul, Executive Director, Administration, said the Fund remains committed to supporting the staff to achieve the organisation’s goals.
He urged them to redouble their efforts in preaching Employees Compensation Scheme (ECS)and in contribution collections. (NAN)
