By Joan Nwagwu
THE NEW management of the Nigeria Social Insurance Trust Fund (NSITF) has reiterated that it would ensure quality service delivery on the Employees Compensation Scheme (ECS).
Mr Oluwaseun Faleye, Managing Director of the NSITF, said this on Wednesday in Abuja.
Faleye spoke when the National Coordinator of the Service Compact With All Nigerians (SERVICOM), Mrs Nnenna Akajemeli, led a delegation on an advocacy visit to the Fund.
He said that the current leadership had initiated reforms aimed at enhancing service delivery while increasing transparency in the operations of the Fund.
According to him, the NSITF will ensure that the beneficiaries of the ECS experience the best possible service.
“We will ensure that quality service delivery is at the core of what we intend to achieve in NSITF.
“We are fully committed to ensuring that all our operations are streamlined and aligned with the highest standards of efficiency.
“This is essential in-service delivery, and we see SERVICOM as a key partner in this regard.
“There is no doubt that our collaborative efforts will yield an impactful service delivery in terms of reform of our processes and systems in a manner that gingers greater efficiency and service satisfaction,” he said.
Faleye also said that there was a need for the nodal officer desk and focal officers of the fund to have a robust knowledge of the fund’s processes and procedures.
He called for collaboration with key departments to make the engagement with SERVICOM produce the required results.
Also while promising the adoption of the fund’s updated Service Charter, Faleye said that the document would be subjected to continuous review.
According to him, this is to ensure that it is dynamic, vigorous and interactive as a base point for the evaluation of the fund’s services.
Earlier, the SERVICOM National cooker, Nnenna Akajemeli, said that quality service delivery was apt in public institutions.
She said that quality service delivery was imperative, especially in agencies such as NSITF that is responsible for the welfare of Nigerian workers.
She added that the visit was aimed at soliciting collaboration between SERVICOM and NSITF to improve service delivery and enhance customer satisfaction across the fund’s operations.
“We will like to partner with you and
to ensure that the services provided by NSITF meet the expectations of its stakeholders and the beneficiaries,” she said.
Akajemeli also urged the NSITF to work closely with SERVICOM in reviewing andoptimising its processes to align with global best practices.
She also expressed satisfaction with the improved service delivery in the Fund and expressed optimism that the new management would do more.
She, however, commended the managing director for his responsiveness and support to the fund’s SERVICOM activities. (NAN)
