TELECOMMUNICATIONS and cybersecurity experts have warned that Nigeria’s emergence as Africa’s most spammed country and eighth globally could pose serious economic and security risks, if unchecked.
The experts said the growing volume of spam calls was gradually eroding public trust in mobile communication and threatening business operations, digital transactions and national cybersecurity efforts.
They spoke with the News Agency of Nigeria (NAN) last Friday in Lagos following a global spam monitoring report showing that more than half of unknown calls received by Nigerians were identified as spam.
The report also showed that telecom-related calls accounted for 35 per cent of spam traffic in the country.
According to the report, the increase is linked to rising automated telemarketing, fraudulent schemes and misuse of telecommunications infrastructure by cybercriminals impersonating network providers, banks and service agents.
Mr Bayo Akinlade, a telecommunications policy analyst, said many Nigerians now avoided answering unfamiliar calls because of fears surrounding scams, identity theft and financial fraud.
“When citizens stop trusting phone calls, it affects banking, logistics, healthcare, emergency response and government outreach programmes relying on communication,” he said.
Akinlade noted that legitimate businesses were also struggling to reach customers because many subscribers ignored unknown numbers, assuming they were fraudulent callers.
According to him, the trend can reduce customer engagement and negatively impact sectors relying on direct mobile communication for service delivery.
He urged telecoms operators to deploy stronger caller verification systems capable of identifying and filtering suspicious traffic before calls reached consumers.
Akinlade also called on the Nigerian Communications Commission to strengthen enforcement against unauthorised telemarketing and fraudulent bulk call operations.
Mrs Adaobi Eze, a cybersecurity consultant, said the growing sophistication of spam operations exposed weaknesses in digital security awareness and enforcement of telecom regulations.
Eze said fraudsters increasingly used automated software and artificial intelligence-driven voice systems to place thousands of calls daily, making detection more difficult.
“Spam calls now extend beyond marketing disturbances and are linked to phishing operations, identity theft schemes and financial fraud targeting vulnerable citizens,” she said.
She warned that repeated exposure to fraudulent calls could discourage digital participation, especially among elderly users and rural populations adapting to mobile financial services.
According to her, declining trust in phone communication can affect mobile banking adoption, e-commerce activities and digital inclusion initiatives promoted by government and private operators.
Eze called for nationwide consumer awareness campaigns to educate subscribers on recognising fraudulent communication patterns and safeguarding personal information from scammers.
Mr Ibrahim Yusuf, a digital economy researcher, warned that the trend could undermine Nigeria’s ambition of becoming Africa’s leading technology-driven economy.
Yusuf said trust remained critical to digital ecosystems, noting that users repeatedly exposed to spam or scam calls often became hesitant toward digital platforms generally.
“When communication channels lose credibility, businesses lose customers, fintech platforms lose engagement and innovation slows because people become cautious about digital interactions,” he said.
He stressed the need for telecom operators, financial institutions and cybersecurity agencies to collaborate on advanced spam detection technologies capable of identifying suspicious behavioural patterns in real time.
Yusuf also advocated stronger enforcement of Nigeria’s data protection regulations to prevent illegal access to subscriber information used by spam operators.
Mr Tunde Folarin, an industry observer, said Nigeria’s growing digital population and widespread mobile penetration had attracted organised spam networks and cybercriminal groups.
Folarin noted that Nigeria’s expanding fintech ecosystem and increased reliance on mobile transactions heightened risks associated with fraudulent communication activities.
He warned that abuse of telecom infrastructure could discourage foreign investment in Nigeria’s digital economy, if cybersecurity and consumer protection concerns persisted.
“The digital economy thrives on confidence and security. Distrust in communication systems can spread economic consequences beyond telecoms into commerce, finance and governance,” he said.
Stakeholders, however, commended efforts by telecom operators and fintech firms to improve fraud detection systems and strengthen customer verification processes.
They called for closer collaboration among regulators, network providers, banks and cybersecurity experts to rebuild public trust and protect consumers from digital threats.
Analysts said Nigeria’s fight against spam calls would require stronger regulations, technological investment, improved digital literacy and stricter penalties against fraudulent operators. (NAN)
